People don’t “cause” problems because they want to – it’s generally because the culture not only allows it, but encourages it!
Here are some questions to consider to see if your performance environment is out of balance. Part 3 of 3. Continue reading Seeking Balance with ‘People Problems’
In my previous post, I discussed the temptation of assigning blame during any kind of root cause analysis.
No matter the cause, understanding how employees were – and will be – expected to behave is key to successfully implementing a fix. Continue reading Expect Better
Even high-profile investigations get knocked off course when they pursue WHO to blame, rather than the underlying causes behind WHY it occurred.
In this post, the first of three, I discuss the hazards with chasing the Who and not the Why. Continue reading Good Investigators Don’t Search for the Who
Even the best designed processes can have “bugs” discovered during implementation.
Here are six steps to prepare the team – and the organization – to minimize disruption and quickly recover. Continue reading Get the Bugs Out of a New Process
Think you have more projects than people? Take this handy quiz to check!
If you are overstretched, here is a two-step analysis to identify the bottlenecks in your organization’s project portfolio. Continue reading Balancing Project Portfolios
B-SPOKE 