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Tailor-Made Thinking for the Man of Action

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Category: Managing Problems

Managing Problems

Trouble-Shooting Meltdowns

May 19, 2019April 13, 2022 Robert J. Binney

The engineers in HBO’s “Chernobyl” demonstrate the all-too-real flaws of poor problem-solving: Jumping to cause (and never letting go), refusing to accept data, and focusing on blame. Continue reading Trouble-Shooting Meltdowns

Managing Problems

‘Why?’ What Is It Good For (Absolutely Nuthin’?)

April 1, 2018July 15, 2018 Robert J. Binney

Asking “Why?” five times is a great way to get punched in the nose.

It’s *not* a great “problem-solving” methodology. Continue reading ‘Why?’ What Is It Good For (Absolutely Nuthin’?)

Managing People, Managing Problems

Seeking Balance with ‘People Problems’

December 30, 2016June 7, 2017 Robert J. Binney

People don’t “cause” problems because they want to – it’s generally because the culture not only allows it, but encourages it!

Here are some questions to consider to see if your performance environment is out of balance. Part 3 of 3. Continue reading Seeking Balance with ‘People Problems’

Managing People, Managing Problems

Expect Better

December 20, 2016June 7, 2017 Robert J. Binney

In my previous post, I discussed the temptation of assigning blame during any kind of root cause analysis.

No matter the cause, understanding how employees were – and will be – expected to behave is key to successfully implementing a fix. Continue reading Expect Better

Managing People, Managing Problems

Good Investigators Don’t Search for the Who

December 18, 2016February 17, 2020 Robert J. Binney

Even high-profile investigations get knocked off course when they pursue WHO to blame, rather than the underlying causes behind WHY it occurred.

In this post, the first of three, I discuss the hazards with chasing the Who and not the Why. Continue reading Good Investigators Don’t Search for the Who

From the Archives, Managing ProblemsLeave a comment
Sticky post

Knowing the Value of Knowing

June 17, 2015October 3, 2022 Robert J. Binney

Who doesn’t hate Tom Brady?

Objective knowledge of ‘Should’ and ‘Actual’, though, calls into question the merit behind Deflategate and his ultimate suspension.

A ‘KT Classic’ from 2015. Continue reading Knowing the Value of Knowing

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