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What’s the Objective II: Of Projects and Process

‘Teaching to the test’ may be a crap way to run a school, but letting employees know what gets an ‘A’ is both efficient and effective.

Setting clear objectives – when launching a project or designing a business process – is a winning idea. Here are some quick questions to check your thinking.

(Part Two of Two) Continue reading What’s the Objective II: Of Projects and Process

Designing Internal Measures

Being able to check and track the quality of work before passing it on is a cornerstone of both continuous improvement efforts and ‘getting it right the first time’. Knowing the ‘leading indicators’ of success also saves a lot of time and heartache.

Here are some things to consider when creating a method to measure success – before the work is complete. Continue reading Designing Internal Measures