After a few weeks of doing basically nothing, United Airlines’ CEO reached out with… really nothing but an empty email. (Well, they cleared up when he’ll call the cops on customers).
One of many things United needs is to take a hard look at its business processes, and make sure all employees understand their intent. Continue reading The Skies Still Ain’t So Friendly
Shakespeare gave us the language of love, but he also gave us some darn good rules for management.
Most of his tales – with the exception of Henry V – are cautionary ones. Here are seven things you definitely don’t want to do! Continue reading Seven Leadership Secrets from Shakespeare
The piece in Sunday’s NYT – “I’m Not Texting, I’m Taking Notes” – managed to push every one of my (analog) buttons. Punks with no experience – and even fewer good ideas – have invaded our cubies and want to take over, NOW.
Naturally, I know exactly what must be done to move forward. But how did we end up like this? How have we destroyed the Organization? Some thoughts… Continue reading Talkin’ Bout the Squished Generation