Once a Man of Action purchases a train ticket with the Indian Railway Catering and Tourism Corporation, he will forever receive emails; most of them will be in Hindi.
Every once in a while, though, he receives one in English – that may as well be in Esperantu. A journey through the rules of getting a rail refund. Continue reading Off The Rails: A Bureaucracy Update
‘Teaching to the test’ may be a crap way to run a school, but letting employees know what gets an ‘A’ is both efficient and effective.
Setting clear objectives – when launching a project or designing a business process – is a winning idea. Here are some quick questions to check your thinking.
(Part Two of Two) Continue reading What’s the Objective II: Of Projects and Process
After a few weeks of doing basically nothing, United Airlines’ CEO reached out with… really nothing but an empty email. (Well, they cleared up when he’ll call the cops on customers).
One of many things United needs is to take a hard look at its business processes, and make sure all employees understand their intent. Continue reading The Skies Still Ain’t So Friendly
Several chaotic journeys through Indian traffic makes one wonder: Is having a process, and executing it, complete folderol? Continue reading Does Chaos Really Work?
A recent run-in with Indian transport and teleco bureaucracy brings into stark contrast the difference between a good “Process” and merely “procedures”.
Some ideas to help make your processes more flexible. Continue reading Design Adaptability Into Your Process
A common perception is that ‘following a process’ means limiting staff creativity. When processes are designed and implemented correctly, that simply isn’t true.
Here are some non-traditional examples of very strict processes with very creative outputs.
B-SPOKE 