With so many survey tools available, there are more and more ways to mismanage data and spin silly results. Here are some things to consider – and ways to present the info – that avoid those traps.
Oh, and I rant about the absolute claptrap that is StrengthsFinder! Continue reading As You Likert
In the latest HBR, Facebook claims to have reinvented the annual performance review. They haven’t. But you can.
Here are five ways to reinvent your performance reviews.
Continue reading The Performance Review Process: Does Not Meet Expectations
Being able to check and track the quality of work before passing it on is a cornerstone of both continuous improvement efforts and ‘getting it right the first time’. Knowing the ‘leading indicators’ of success also saves a lot of time and heartache.
Here are some things to consider when creating a method to measure success – before the work is complete. Continue reading Designing Internal Measures
When metrics are used wisely, they can be effective tools for managing and improving processes. When they are used as weapons, or just improperly handled, they can be dangerous.
Some things to consider to keep yourself in the ‘wise’ column.
Continue reading There’s Something About Measures