A lot of “Change Literature” wants you to follow one set, magically correct path.
Trouble is, every organization is different. For one, that path may be too narrow – for another, it may be too wide.
Some things to consider to make your change effort Just Right. Continue reading Goldilocks Your Change
‘Teaching to the test’ may be a crap way to run a school, but letting employees know what gets an ‘A’ is both efficient and effective.
Setting clear objectives – when launching a project or designing a business process – is a winning idea. Here are some quick questions to check your thinking.
(Part Two of Two) Continue reading What’s the Objective II: Of Projects and Process
Clarifying objectives – that is, understanding the rationale behind expectations – allows a Man of Action to act wisely.
Properly articulating the “why” improves customer satisfaction, response speed, employee engagement, and more.
(Part One of Two) Continue reading What’s The Objective?
After a few weeks of doing basically nothing, United Airlines’ CEO reached out with… really nothing but an empty email. (Well, they cleared up when he’ll call the cops on customers).
One of many things United needs is to take a hard look at its business processes, and make sure all employees understand their intent. Continue reading The Skies Still Ain’t So Friendly