Remember that obnoxious Comcast call? It probably wasn’t the employees fault – he was just doing what offered him the most reward (or least pain).
A case study, based on what I learned from George Carlin records. Continue reading Balancing Rewards and Behaviors: A Case Study
Would you take business advice from this man? I did!
And here’s what I learned about motivating – and demotivating – employees. Continue reading Everything I Need to Know I Learned from George Carlin
As long as we’re in the process of banning words, let’s get rid of an insidious term that thwarts accountability and makes it all-too-easy to become a Man of Excuses. Continue reading There Is No ‘They’
A recent experience serving up barbecue reminded me of a few things that can make it easier for employees to perform well. I seem to recall that being called “leadership”.
A pulled-pork parable of clarity, command, and kudos.
Continue reading Leadership Is a Dish Best Served
Clarifying objectives – that is, understanding the rationale behind expectations – allows a Man of Action to act wisely.
Properly articulating the “why” improves customer satisfaction, response speed, employee engagement, and more.
(Part One of Two) Continue reading What’s The Objective?
The piece in Sunday’s NYT – “I’m Not Texting, I’m Taking Notes” – managed to push every one of my (analog) buttons. Punks with no experience – and even fewer good ideas – have invaded our cubies and want to take over, NOW.
Naturally, I know exactly what must be done to move forward. But how did we end up like this? How have we destroyed the Organization? Some thoughts… Continue reading Talkin’ Bout the Squished Generation
In my previous post, I discussed the temptation of assigning blame during any kind of root cause analysis.
No matter the cause, understanding how employees were – and will be – expected to behave is key to successfully implementing a fix. Continue reading Expect Better